Privacy
Protecting your privacy is very important to Connected Hearth. We do not sell, rent, or in any way disclose your personal information to any third party without your express permission. We will not add your name to our email or fax list without your express permission. You can be removed from our list with a single request. We may disclose your information if required to do so by law.

How We Collect Information
We do not use cookies anywhere on our website. The only way we collect personal information from users of our site is if they elect to submit it to us via our web forms or through email.

What We Do with Your Information
We maintain personal information from our customers for contact, billing, support, and event notification purposes. We may maintain opt-in lists of potential customers desirous of receiving information from us.

Disclaimer
Though we use industry standard methods to protect your data and privacy, due to the nature of Internet technology, perfect security is not possible. Connected Hearth, LLC is not liable for damages resulting from the unauthorized capture and/or use of your personal information by third parties.

Security

We understand and appreciate that security is of paramount concern to our customers, especially as it relates to their personal information and their homes. We use the latest industry standard methods to protect your data. We protect your personal information with physical, electronic, and managerial procedures

Encryption
We use Secure Sockets Layer (SSL) 128-bit strong encryption on all web pages where personal information is collected or displayed. Furthermore, communication between our server and the Connected Hearth Automation Controller uses a non-standard protocol.

Database and Server
The personal information we collect is stored in secure databases on secure servers. Our server is protected by firewall technology to prevent unauthorized access to any information. Passwords, names, and other information stored in our databases are encrypted.

Security System
The Connected Hearth Automation controller installed in our customer's homes requires a separate Security Code in order for the anyone to make changes to its security system (arm, disarm, etc). This Security Code is also required to make changes to a customer's security system through their Connected Hearth website account.This Security Code is set by the customer and is not stored by Connected Hearth, nor is it accessible to Connected Hearth personnel.

Cameras
Customers may at their option elect to have one or more IP or web-based cameras in their home which are accessible through their Connected Hearth account. These cameras can be configured by the customer to require usernames and passwords different from their Connected Hearth account username and password. Customer defined usernames and passwords for their IP or web-based cameras are not stored by Connected Hearth nor are they accessible to Connected Hearth personnel.

Passwords
Customer login requires a valid username and password. Separate passwords are required by customers to affect their Security Systems, and may be defined by the customer for access to any IP or web-based cameras in their homes. We use multiple layers of challange/grant authentication at our server and databases, and at the customer's Controller.

Automatic Logoff
After five minutes of inactivity Customer login sessions are automatically terminated.

Firewalls
The Connected Hearth Automation Controller is protected by a firewall in the customer's home. Our server is also protected by firewall technology to prevent unauthorized access to any information.

Audit Trail
A complete record of all actions taken by a customer through their Connected Hearth account and even within their home using the Controller Console is maintained in our secure database on our secure server

Terms of Use
These Terms of Use are a binding contract between you and us regarding your use of our website. If you use our website you agree to these terms; if you do not agree to these terms do not use our website. We may terminate or suspend any user's access to all or part of the Connected Hearth website, without notice, for any conduct in violation of these Terms of Use.

Passwords
Customer login requires a valid username and password. Customers should take all reasonable steps necessary to maintain the confidentiality of their username and password. You are fully responsible for all activities that occur under your username and password. You agree to notify Connected Hearth immediately of any unauthorized use of your username and password, or any other breach of the confidentiality of your username and password. You shall also log off from your account at the end of each session where you login to your account. Connected Hearth is not liable for any loss resulting from your failure to comply with the terms of this paragraph.

Limitation of Liability
Connected Hearth, LLC is not liable, in any event, for any direct, indirect, special, disciplinary, incidental, or other damages associated with the use, inability to use, or performance of the information, services, products, and materials available from our website.

If you are a Connected Hearth customer you agree to accept responsibility for all activities that occur in, with, and under your account or user id, and agree that you will not sell, transfer or assign your Connected Hearth account or any rights associated therein. You are responsible for maintaining the confidentiality of your password and for restricting access to your computer so that others may not login to your Connected Hearth account.

Warranties and Disclaimers
Connected Hearth, LLC intends for the information and data contained in the Connected Hearth website to be accurate and reliable, however, the information and data are provided "as is" with no warranty. Connected Hearth, LLC expressly disclaims all warranties and/or conditions, express or implied, as to any matter whatsoever relating to or referenced by the Connected Hearth website, including, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness for a particular purpose and non-infringement.

Connected Hearth, LLC cannot and does not guarantee or warrant that files available for download from our website will be free of viruses or code that could cause damage to your computer and the information and files contained on your computer. If you use our website, you are responsible for taking steps necessary to safeguard your computer and its data, and for maintaining a means external to our website for the reconstruction of any lost data.

Though we use industry standard methods to protect your data and privacy, due to the nature of Internet technology, perfect security is not possible. Connected Hearth LLC is not liable for damages resulting from the unauthorized capture and/or use of your personal information by third parties.

Indemnity
You agree to indemnify and save harmless Connected Hearth, LLC and its members, managers and employees from all claims, liability, judgements, cost and expense, including reasonable attorney's fees, resulting from any breach by you, of your obligations under the Terms of Use. Connected Hearth reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to idemnification by you, in which even you will cooperate with Connected Hearth in asserting any available defenses. If Connected Hearth assumes the exclusive defense of such matter, and excludes your participation in such proceedings, Connected Hearth will be responsible for the legal fees so incurred.

Copyright
The information contained in this website is copyrighted and may not be distributed, modified, reproduced in whole or in part, without the prior written consent of Connected Hearth, LLC. Images from this website may not be reproduced in any form without the prior written consent of Connected Hearth, LLC. All of the software used to operate the Connected Hearth website and system is the property of Connected Hearth, or our software suppliers who have licensed their software for use by Connected Hearth. It is protected by federal and international copyright laws. The collection, arrangement, organization, and assembly of content on the Connected Hearth website are the property of Connected Hearth.

Trade Secrets
The Connected Hearth website contains the trade secrets of Connected Hearth, LLC and third parties, and you may not decompile, reverse engineer, disassemble, or otherwise reduce the Connected Hearth website and system to human-perceivable form or disclose such trade secrets. You may not modify, adapt, translate, rent, sublicense, assign, loan, resell for profit, or distribute and software or create derivative works based upon the Connected Hearth website or system or any part thereof.

Trademarks
Connected Hearth™ is a registered trademark of Connected Hearth, LLC.

Warranties and Disclaimers
Connected Hearth, LLC intends for the information and data contained in the Connected Hearth website to be accurate and reliable, however, the information and data are provided "as is." Connected Hearth, LLC expressly disclaims all warranties and/or conditions, express or implied, as to any matter whatsoever relating to or referenced by the Connected Hearth website, including, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness for a particular purpose and non-infringement.

Links to Third Party Sites
Connected Hearth's website features links to third party sites. If you click on such a link you leave Connected Hearth's website. Connected Hearth has no control over and is not responsible for the contents of any such linked website and such a link does not imply any endorsement, recommendation or sponsorship by Connected Hearth.

 

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